Refund policy

Thank you for shopping with The Game Store. We want you to be completely satisfied with your purchase. Please read our policy below for details on returns, exchanges, and refunds.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at arjouzinidal@gmail.com. Please note that returns will need to be sent to the following address:

The Game Store
251 W Lee Hwy #655
Warrenton, VA 20186
United States

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at arjouzinidal@gmail.com or by phone at +1 (540) 878-5480.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as items marked as final sale or items that show signs of use beyond inspection. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we've approved your return, please contact us at arjouzinidal@gmail.com.